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We know that purchasing fine jewelry—especially an engagement ring—is a significant decision. Below are answers to some of the questions we receive most often. If you need additional guidance, our jewelry specialists are available to help.
BlueHira combines personalized service with direct access to experienced diamond and jewelry professionals. We offer natural and lab-grown diamonds, customizable designs and fine jewelry made with careful attention to quality and value.
Whether you are choosing an engagement ring from our collection or creating something entirely custom, our team will guide you through each step of the process.
BlueHira is a family-run jewelry company backed by decades of experience in diamonds and fine jewelry. We provide detailed product information, independently graded diamonds when applicable, secure insured shipping and continued assistance after your purchase.
You can also read verified customer reviews and speak directly with our team before placing an order.
Yes. BlueHira is based in Pleasanton, California. In-person consultations are available by appointment at:
5627 Stoneridge Drive, Suite 323
Pleasanton, CA 94588
Please contact us before visiting so we can prepare for your appointment.
You can reach our team by:
Phone: 1-800-282-2242
Email: info@bluehira.com
Online: Through our contact form or live chat.
If we are assisting another customer when you contact us, we will respond as soon as possible.
Yes. BlueHira offers both natural and lab-grown diamonds. Our specialists can explain the differences and help you choose based on your preferences, priorities and budget.
Many of our center diamonds are accompanied by grading reports from independent laboratories such as GIA or IGI. Certification details are shown in the product information when applicable.
Please contact us if you would like to confirm the grading report for a particular diamond before purchasing.
Natural diamonds form within the earth, while lab-grown diamonds are created in a controlled environment. Both are diamonds and share essentially the same chemical, physical and optical properties.
Specialized testing equipment is generally required to reliably distinguish a lab-grown diamond from a natural diamond.
BlueHira works with established suppliers that represent their natural diamonds as compliant with the Kimberley Process and applicable industry standards.
Depending on the design, our jewelry is available in:
If you are interested in another metal or finish, contact us to discuss whether it can be accommodated.
The type of accent diamonds used depends on the product. We generally coordinate the accent diamonds with the selected center diamond, but the exact specifications will be stated in the product details or confirmed before production.
We make every effort to represent our jewelry accurately. Because each piece is individually made and diamonds and gemstones have their own natural characteristics, slight variations may occur.
Screen settings, lighting and photography can also affect how metal and gemstone colors appear.
Yes. Many of our designs can be customized by changing the center-stone shape, diamond specifications, metal, ring size or other design details.
Contact us before ordering so we can confirm what is possible and provide updated pricing and timing.
Yes. We can create a custom piece based on your ideas, reference images or personal design preferences. Our team can help with diamond selection, design development, CAD renderings and production.
Custom orders must be approved before production begins and are considered final sale.
Many settings can be adapted for another diamond shape or size. Because each center stone has different proportions, the setting may need to be redesigned to provide the correct fit and support.
Contact us with your preferred design and center-stone shape for confirmation.
Setting-only purchases may be available for certain designs. Eligibility depends on the setting and the measurements of the center stone that will be used.
Please contact us before ordering so we can confirm compatibility and production requirements.
Yes. Our online selection does not represent every diamond or design available to us. If you do not see exactly what you are looking for, contact our team with your preferred shape, carat weight, quality, style and budget.
Absolutely. We can communicate discreetly and arrange delivery based on your proposal plans or special occasion.
Let us know about any timing, packaging or communication requirements when placing your order. While we cannot guarantee a specific date until production and shipping are confirmed, we will make every reasonable effort to accommodate your plans.
Certain diamonds or pieces may be placed on a temporary hold. Hold availability and duration vary, so please contact us for confirmation.
Production time depends on the design, level of customization and item availability. Your estimated completion or delivery timeframe will be provided before or shortly after your order is confirmed.
If you need your jewelry by a particular date, contact us before ordering. Rush production may be possible for certain pieces but cannot be guaranteed.
BlueHira accepts major credit and debit cards. Additional options, including PayPal, bank wire and financing, may be available depending on the order.
Contact us if you would like assistance choosing a payment method.
Financing options may be available to qualified customers through an independent financing provider. Approval, terms and interest rates are determined by the provider.
Sales tax is calculated at checkout when required based on the shipping destination and applicable tax laws.
BlueHira provides complimentary standard shipping within the United States. Shipping availability and charges for Canada or other destinations should be confirmed before ordering.
Orders are insured while in transit to the approved delivery address and generally require a signature upon delivery.
Responsibility for the item transfers to the recipient once the package has been successfully delivered and signed for.
Your jewelry will arrive securely packaged in a jewelry box inside discreet outer packaging. The exterior will not prominently identify the package as containing jewelry.
Once your order ships, you will receive a confirmation email containing tracking information. You may also contact us for an update on your order.
Contact BlueHira immediately if a package is lost, arrives damaged or appears to have been tampered with. Keep all packaging and documentation while we work with the shipping carrier to investigate the claim.
Eligible, non-custom jewelry may be returned within 30 days of delivery. Returned items must be unworn, unaltered and in their original condition with all accompanying certificates, documents and packaging.
Please contact BlueHira before shipping a return. Returns sent without prior authorization may not be accepted.
The following are generally not eligible for return:
Contact us before ordering if you are uncertain whether an item will be returnable.
Customers are responsible for return shipping costs and insurance. BlueHira is not responsible for returned merchandise until it has been received and inspected by our team.
Please contact us before sending an item back. We will provide return authorization and shipping instructions. Returns sent without prior authorization may not be accepted.
After the return is received, our team will inspect the item and confirm whether it meets the return requirements. Approved refunds are issued to the original payment method.
Please allow approximately 5–10 business days after approval for the refund to appear, depending on your bank or payment provider.
Eligible items may be exchanged within the applicable return period. If the replacement item costs more than the original purchase, you will be responsible for the difference.
Custom, altered, worn or final-sale items are not eligible for exchange.
Many BlueHira rings can be resized, although certain eternity bands, highly detailed designs and alternative styles may have resizing limitations.
Contact us with your order information so we can evaluate the ring and explain any applicable costs, shipping requirements or limitations.
Our return policy is intended to help customers who receive an item that is not right for them. It is not designed for purchasing multiple pieces with the intention of keeping only one.
If you are deciding between several options, our specialists can help you compare them before ordering.
BlueHira’s warranty covers eligible manufacturing defects. If you believe your jewelry has a manufacturing issue, contact us so the piece can be inspected.
If the issue is determined to be a manufacturing defect, BlueHira may repair or replace the item as appropriate.
The warranty does not cover:
Natural variations and inclusions in diamonds and gemstones are not considered manufacturing defects.
BlueHira offers complimentary inspection and routine cleaning for eligible jewelry purchased from us. Additional work, replacement parts and repairs caused by wear or accidental damage may involve a fee.
Shipping and insurance responsibilities will be explained before you send the item to us.
Yes. BlueHira’s shipping coverage and merchandise warranty are not replacements for personal jewelry insurance.
We recommend insuring valuable jewelry against loss, theft, accidental damage and other events that are not covered by the warranty. An appraisal can be provided when applicable.
Eligible GIA- or IGI-graded diamonds purchased from BlueHira may qualify for our lifetime diamond upgrade program. The original diamond must be in its original condition and accompanied by its original grading report.
The replacement diamond must meet the program’s minimum purchase requirements. Setting modifications, labor and other related costs are not included in the trade-in credit.
Please contact us with your original order information for complete eligibility details.
BlueHira uses customer information to process orders, provide support, prevent fraud and deliver requested services. Information may be shared with service providers—including payment processors and shipping carriers—when necessary to complete your transaction. Please review our Privacy Policy for complete information about how personal data is collected, used and protected.
Our jewelry specialists are here to help you select a diamond, customize a design or understand any BlueHira policy. Phone: 1-800-282-2242 Email: info@bluehira.com